Automate web content collection
A company's customer service department receives several hundred e-mails a day, which its employees have to read in order to extract information such as the address and the nature of the intervention to be scheduled. Once this is understood, the e-mail is dispatched to the relevant department.
The creation of pre-tickets by operators is a time-consuming task. It takes a considerable amount of time, and the results are not necessarily reliable.
Du mail et de sa pièce jointe à un tableau de bord
The SmartMyData platform was used to automate the creation of pre-ticketed interventions from these e-mails, classifying them by theme. Addresses are extracted and standardized, enabling them to be compared with the site address directory in the customer's ERP system. This saves operators a great deal of time.
Source data and workflow
Return on investment
Automated data extraction, cleansing and normalization to speed up pre-ticket construction
Automatic extraction of all important data from e-mails
Information cleansing, standardization, control and consolidation
Data are immediately available for building pre-tickets
Dashboard creation using a Datavisualization solution